1. Shipping Information

Linenvessel supplies linen and cotton storage baskets and laundry hampers to customers in the European markets we serve.

Orders are dispatched from Canada and delivered through established international carriers, including DHL, FedEx and UPS Priority services, where available for the destination and shipment.

Brand: Linenvessel
Website: https://www.linenvessel.com
Customer Service Email: cotton@linenvessel.com
Dispatch Address: XXX

2. Order Processing

Orders are prepared for dispatch after the order has been confirmed and the payment has been successfully processed.

Please allow 1–3 business days for order processing and dispatch preparation.

Processing times may vary during public holidays, periods of increased order volume or other operational disruptions. Where a significant delay affects an order, we will provide relevant information by email.

3. Estimated Delivery Time

The estimated transit time is 5–12 calendar days from dispatch.

This estimate applies to the transportation period after the order has been dispatched and does not include the order processing period.

Actual delivery times may vary according to the destination, carrier operations, customs procedures where applicable, public holidays and other transport-related circumstances.

Where an agreed delivery date or a mandatory delivery deadline applies under relevant law, that requirement takes precedence over the general estimate stated in this policy.

4. Shipping Carriers

We work with established carriers, including:

• DHL
• FedEx
• UPS Priority services, where available

The carrier and service used for an order may depend on the destination, parcel requirements and service availability.

The applicable shipping details will be provided through the order or dispatch information where relevant.

5. Tracking Notifications

We send shipping and tracking notifications to the email address provided by the customer at checkout.

Depending on the tracking information supplied by the carrier, notifications may be sent at key stages, including:

• Order dispatch.
• Arrival at a carrier facility or other tracking point.
• Progress through the delivery network.
• Local delivery arrangements and final delivery updates.

Tracking notifications depend on the information made available by the carrier. Updates may not appear continuously at every stage of transit.

Customers should check their inbox and spam or junk folders for shipping messages. Please contact cotton@linenvessel.com if you have not received tracking information after dispatch.

6. Delayed Shipments

If your order has not arrived within the estimated 5–12 calendar-day transit period, please contact us at cotton@linenvessel.com and provide your order number and tracking reference, where available.

We will review the available tracking information and, where appropriate, open an enquiry with the relevant carrier.

Following the investigation and consideration of the circumstances, we will determine the appropriate resolution. This may include a full refund or a replacement shipment, subject to the facts of the case and applicable legal requirements.

Where a statutory delivery deadline has been exceeded, we will follow the applicable rules concerning any additional delivery period, contract cancellation and reimbursement.

Customers will not be required to wait indefinitely for an order that has not arrived.

7. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please email cotton@linenvessel.com with your order number and a description of the issue.

Where relevant, please include photographs of the parcel, packaging or affected item to assist our review.

We will assess the available information and contact the carrier where appropriate. Depending on the circumstances and applicable law, the resolution may include a refund, replacement or another appropriate remedy.

For consumers covered by applicable European consumer protection rules, the risk of loss or damage generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, physically receives the goods.

Handing a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the customer.

8. Delivery Address

Customers should check that their delivery address, postcode, email address and telephone number, where requested, are accurate when placing an order.

If you need to correct an address, please contact us as soon as possible. Changes may be possible before dispatch. Once a parcel has entered the carrier’s network, amendments may depend on the carrier’s procedures and may not be available.

Where a delivery issue results from inaccurate or incomplete information supplied by the customer, we will review the circumstances and applicable legal requirements before determining the appropriate resolution.

9. Customs and Import Procedures

Depending on the destination and applicable arrangements, an international shipment may be subject to customs procedures, import requirements or other charges.

Any applicable charges payable by the customer will be disclosed before purchase where required by law. Customers should review the information displayed at checkout and any relevant delivery information before completing an order.

We will comply with applicable requirements concerning the disclosure of mandatory charges and delivery information.

10. Delivery Attempts and Uncollected Parcels

If a carrier cannot complete delivery, it may offer a further delivery attempt, collection point or another arrangement, depending on its procedures.

Please follow the carrier’s instructions where a delivery attempt has been unsuccessful.

If a parcel is returned because it could not be delivered, we will review the circumstances with the customer and determine the appropriate next steps in accordance with the order details and applicable law.

Nothing in this section limits any statutory rights relating to non-delivery.

11. Contact Us

For questions about shipping, tracking, delayed orders or delivery issues, please contact:

Linenvessel Customer Service

Email: cotton@linenvessel.com
Website: https://www.linenvessel.com
Dispatch Address: XXX

Please include your order number in shipping enquiries so that we can identify the relevant order and review the available information.

Thank you for shopping with Linenvessel.