1. Overview
Linenvessel is committed to handling customer payment information responsibly and protecting personal data in accordance with applicable Canadian laws and relevant European data protection requirements.
This Payment Security Policy applies to payments made through www.linenvessel.com.
Brand: Linenvessel
Website: https://www.linenvessel.com
Customer Service Email: cotton@linenvessel.com
2. Payment Processing
Payments on our website are processed by Stripe, a third-party payment service provider.
Stripe processes payment transactions in accordance with its applicable terms, policies and procedures. Stripe may conduct periodic assessments relating to payment risk and monitor transaction activity for unusual or potentially unauthorised activity as part of its payment processing operations.
Payment processing is subject to the applicable procedures of Stripe and the relevant payment method.
Customers do not need to create or sign in to a Stripe account to complete a payment on our website. Available payment options are presented during checkout.
3. Accepted Payment Methods
Depending on availability at checkout, customers may pay using the following methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported electronic wallets
The payment options displayed at checkout indicate the methods available for the relevant order.
4. Billing Descriptor
Transactions made through our website are intended to appear on the customer’s payment statement under the billing descriptor Linenvessel.
Customers should review their payment statements and retain their order confirmation for reference. If a transaction appears unfamiliar, please contact us at cotton@linenvessel.com with the relevant order details so that we can review the enquiry.
5. Payment Information and Data Protection
We take appropriate steps to handle customer information in accordance with applicable data protection and privacy requirements, including relevant Canadian privacy laws and, where applicable, the European Union General Data Protection Regulation (GDPR).
Payment information is processed through Stripe’s payment services. The information required to complete a transaction may depend on the selected payment method and the applicable payment processing procedures.
We handle personal information for legitimate purposes associated with order administration, payment processing, customer service, legal obligations and the prevention or investigation of suspected unauthorised transactions, as applicable.
Further information about the categories of personal information we collect, the purposes of processing, data retention and applicable privacy rights is provided in our Privacy Policy.
6. Cookies and Consent
Our website uses a cookie banner to provide information about cookies and related technologies.
Non-essential cookies are used only after the customer selects “Accept” on our cookie banner. Where required, consent choices and cookie settings are handled in accordance with applicable requirements.
Cookies that are strictly necessary for functions requested by the customer or for the operation of the website may be treated differently where permitted by law.
Customers can consult our Cookie Policy for further information about cookie categories, purposes and settings.
7. Transaction Review
Payment transactions may be subject to checks carried out by Stripe or the relevant payment method provider. These checks may include reviewing transaction information or identifying activity that requires further assessment.
A transaction may be delayed, declined or subject to additional review in accordance with the applicable payment processing procedures.
Where further information is needed from a customer to review a payment enquiry, we may contact the customer using the contact details provided with the order.
8. Customer Enquiries
For questions about a payment, an unfamiliar billing descriptor or the handling of payment information, please contact:
Linenvessel Customer Service
Email: cotton@linenvessel.com
Website: https://www.linenvessel.com
We aim to respond to customer enquiries within 24–48 hours.
Please include your order number and relevant transaction details in your message. Do not send full payment card details or card security codes by email.
9. Policy Updates
We may update this Policy when our payment procedures, website features or applicable legal requirements change. The latest version will be published on our website with its updated revision date.